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You will never receive fewer services or be retaliated against for making a complaint. Your thoughts are important to us and we take your privacy seriously. Contact our office if you would like to file a grievance. A grievance is a complaint or concern about any matter other than a denial, reduction, suspension or termination of your services. Some examples of grievance topics include, but are not limited to, dissatisfaction with the quality of services provided or failures to respect the rights of members. You may contact our main office by phone, email, or mail to file a grievence.’